FAQs

Do you ship worldwide?

Yes, we currently are able to ship to  180  countries.

 Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

 How long will my order take to deliver?

 Your order should take between 10 to 35 business days to arrive at your doorstep, and that will be on us if however, you require faster service then shipping fees will then apply and we will inform you how much will is cost you.

 Will I have to pay any customs fees?

We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer's responsibility to pay the balance.

 What are my payment options?

We accept payments by Paypal, Visa, MasterCard and American Express. we are also accepting special arrangements with our client such as direct bank transfer.

What are my delivery options?

We currently only offer one standard shipping option, which is free.

 How secure is your site?

proDawn Store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

 Where is my order?

You will receive an email with tracking information once your order is dispatched.

 How do I track my parcel?

You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

 When will I receive my parcel?

Once your order is trackable, it will take between 10 to 35 business days to be delivered. Depending on different country’s customs restrictions, this may take longer (we wish this wasn't the case).  

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

 What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.